Social Media Tips From #Boston Pros!

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Remember our all encompassing, sightly mind-blowing round-up of who to follow on Twitter in Boston? If not, we highly suggest clicking HERE to see who made the cut, and then clicking HERE to subscribe to that list on Twitter.

Don’t worry, we won’t say the word “click” again.

Well, since the birth of that list, we’ve reached out to our Twitter pros in hopes that they’d break off a piece of their social media wisdom. Below you’ll find the results: a magnificent cornucopia of tips, advice, and general online community wizardry, all available at your disposal.

So go ahead — read up and tweet out. Because when it comes to Twitter, it’s totally awesome to follow, but it’s totally awesomer to lead.

Oh, and that promise about no more clicking? We take it back. CLICK AWAY!

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The Social Media News Revolution: One-On-One with @universalhub

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It was pouring rain on a Wednesday afternoon when I sat down at Foley’s in the South End with Adam Gaffin, aka @universalhub. We were both dripping wet and armed with all the supplies we needed: laptops and smartphones, and both of us seemed to be running on very little sleep.

The night before was the first night that Twitter blew up with news from #Ferguson, Missouri, and if I didn’t already feel more like my old journalist self again, sitting with Gaffin and talking at warp speed about the way we ingest news nowadays made it so. He needs no introduction: @universalhub, the biggest source of real-time news in Greater Boston, convener of crowdsourced iPhone reports and hero of citizen journalism, especially via social media.

In short: we bro’d out for a very long time.Continue reading

Social Media Tips From @MidEastClub + @ZuZuBar

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Clay Fernald (@claynferno) is the brains behind the Midde East and Zuzu’s social media. From running the actual venue to running the venue’s social media (which includes keeping guests, artists, and followers constantly informed), we bet Clay had a lot of advice for businesses looking to get their big toe wet in the somewhat murky waters of social media. And we were right.

 

1. Music Monday! #mm
Even if you aren’t in the music business, put your favorite artist in the spotlight on Monday! Have you Heard Aretha Franklin sing Adele? Wooooo! Hashtag #mm means “Music Monday.” Everyone likes music!

2. Follow Back! #ff

In 2012, we got the blue checkmark next to our @MidEastClub Twitter handle? What does that mean, we’re clear for smallpox? No! We’re a recognized professional entity by the almighty Twitter herself! Thanks, birdie!

Anyhoot, we got there by slowly building a great ratio of followers to people we followed. And also we made sure not to follow jerks. Us the #FF hashtag on Friday to engage with your peers, your friends, your competitors and see how fast your list can grow. If you get a #FF notification, follow them back (after checking out their profile, of course!)

3. Report Spammers!
Are you followed on Twitter by a lot of egg icons, or is someone spamming one-of-a-kind Marty McFly sneaker sales on your Facebook Page? Unless it’s Doc Brown himself, use the appropriate buttons to report to Twitter and Facebook that these are spam accounts! Keep the B.S. to a minimum and those news feeds clean for all. It feels like a citizens arrest!

4. Meme it up!
Bored on a Thursday? Send your intern to MemeGenerator to make a clever joke about what you and your team are working on.

See, look what my intern did! She’s a card.

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5. Speak in your own voice!
There are lots of conflicting words of advice about this, but as a brand, you are still a person, or hopefully, a team! Sign your tweets if you need to express who you are.

For example. nerd musicians @PaulandStorm share a Twitter account and they simply sign tweets this way: [P] = Paul, [S] = Storm.

In the MidEastClub Twitter bio, we are a collective team, but we post as “The Box Office, Jill&Steph&Jamie&Clay.” This puts at least a name to the company (four names, in fact!) that people can relate to!

6. Acknowledge your mistakes.
If we make a mistake or update set times, we say “oops” or “updated set times.”

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Social Media Tips From @Lyft

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Catching a Lyft may be as easy as opening an app on your phone, but Zach Cole, Lyft’s social media manager, doesn’t have an easy job. From mastering Lyft’s “cool dude next door” voice on Twitter to handling Lyft’s responses to the numerous red-tape it faces in many states across the country – Cole has a lot to handle, but he makes it look effortless! We asked him for some advice for businesses looking to emulate that kind of organic presence.

 

 

1. Find out what your audience likes.
Brands that don’t constantly talk about themselves often find great success. Knowing what your audience is truly interested in can help inform your content strategy, so that you’re able to share more content that isn’t centered around your brand, but still communicates your brand values.

2. Create a content calendar.
Brands with strong content calendars do two things really well: they have a regular posting frequency per social channel, which helps brands understand when they can best reach their audience, and they post a variety of content. Content calendars are great tools for bucketing content into categories so that brands can share a balanced variety of content.

3. Set goals.
Talk with your marketing and brand teams to determine your brand’s goals for social media. This way, you can have an idea of what matters most when working to improve your social strategy. Goals vary from one brand to the next — some brands (media and e-commerce) will often measure website traffic from social, while others may want to focus on reaching a target demographic with a specific message.

4. Experiment.
Try new things! The world of social media is still relatively new, so there’s always room to experiment. Try sharing new types of content, playing with copy, working with influencers, etc. You sometimes never know just where you’re going to find the most success until you give it a go — and generally social media lets brands do this at minimal cost.

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Social Media Tips from @somervillecity

SomervilleCity logoEvery community manager has a few important commandments she lives by, and the best ones apply to more than just brands – they can even help an entire city succeed. Social media and community engagement specialist Meghann Ackerman is the woman behind @somervillecity, one of our favorite neighborhood accounts and the official feed of the City of Somerville providing news, events, city alerts, and a direct connection to Mayor Curtatone and his staff. How does she do it – and how can you do it, too?

 

 

1. Keep the “social” in social media. It sounds cheesy when you say it, but making sure your social media presence is indeed social is important. People use social networks to connect, share, and ask questions. Engage with your audience and be there when they have questions, comments, and suggestions.

2. Experiment. Try different types of posts and watch your analytics to see what resonates with your audience. Use what you learn to craft posts that are engaging and that energize your audience. Being a city, we’re not interested in reaching more people for potential sales, but we are interested in making sure information gets to as many people as possible.

3. Make different content for different platforms. First, pick the right platform(s) for what you’re trying to accomplish. Once you do, know that many people use multiple social networks. This is great because it gives you more chances to drive your message home, but people will tune out if you just post the same thing in several places. Get to know the culture and advantages of each platform you use and tweak your content to fit.

4. Have fun. Automated social media feeds get very low engagement. Why? Because people like talking to real people. Don’t be so formal that you sound like a robot. Develop a personable tone, throw in a little humor, and really enjoy interacting with your audience.

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Social Media Tips from @BostonMo

Sean Donovan“Conceited, self-absorbed, pompous, arrogant jerk” – and one of our favorite Twitter accounts in Boston? How can that be? Sean Donovan is the comic relief we need in our day, favored for his snarky one-liners we can all relate to (that thing you were thinking about the crazy lady in front of you, he’ll say it for you). He’s also a man about town, sharing his nightly jaunts to Boston’s best bars, restaurants and other venues, making himself a sort of guide for fun things to do in the city. With more than 5,200 followers, we asked him to share a few things he’s learned while building his personal following:

1. People love pictures and facts. I find that posts with pictures generate more interactions with followers. People want to see what you are doing, and know where you are in the city. If you are having the “BEST MARTINI EVER,” let us know where you got it so we can try it out, too!

2. Boston is a small city: Having a social media presence means everything can come back to you. While this is true in a small city, like Boston, it really is true in life in general these days. If you see a familiar face from Twitter or Instagram, introduce yourself!

3. Know when to sign off. Nothing bugs me more than being in a social setting where people are buried in their phones – while I have surely been guilty of this in the past, I am now hyper aware and do my best to be in the moment. To add to this, sometimes, if you have nothing nice to say, it MIGHT be better to not say anything at all … unless it might get a rise out of people (which is one of my favorite things to do)!

4. GET OFF CAMPUS! I started to gain a following during my college years, which I credit to the fact that I was always out and about in the city. People loved seeing what I was up to, where I was going, etc, which was a great distraction from the stress of school. I rarely took to social media to complain about my workload, but rather my excitement for living in such a great city. I loved exploring, but most of my classmates chose to remain on campus, never to really experience the city we live in!

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