(NSFW language coming up. You’ve been warned!)
You’re a restaurant owner or chef, and a critic or customer totally throws your establishment under the bus. Or an artist, and somebody you’ve never met bashes your work. Or… you get the idea. How do you react?
It reaches you on a personal level, so you feel the urge to fire back. Right?
Just this week, a San Francisco chef did just that via a window sign, saying, “Yes we use MSG, we don’t believe in organic food, and we don’t give a sh*t about gluten-free.”
That’s what you want to do, but definitely not what you should do!
Unfortunately, this type of reaction is not uncommon, and it’s occurring far more often thanks to chefs and restaurant owners venting on very public social media platforms. The outrage gets picked up by news outlets, goes viral, and ends up in articles like this explaining how NOT to handle customer service.